Solutions
Social Enterprise Caterers
You’re doing good work. We’ll help you do better.
Whether you are struggling with corporate catering or considering trying it out, we can help you do it right. In Social Enterprise Catering, the amount of good that you can do is limited by how smart your business practices are. We’ll help you increase your efficiency and see better results
Features
Spoonfed Overview
Catering made simple.
We ran a drop off catering business ourselves for nine years. We know the challenges that everybody faces in the industry and the need for a simple solution that lets you manage everything from one place. We built Spoonfed to achieve this, and are now sharing it with other caterers, helping them to improve their efficiency.
Below are some of the ways that our software will revolutionise the way you work, and improve the service that you offer your customers, encouraging them to keep coming back to you for their corporate catering orders.
Online Ordering
Put your customer in control.
Reduce your own admin while giving your customers more control, by using Spoonfed’s Online Ordering. If you’ve ever felt too busy to answer the phone and worried that it was a customer who might not call back, Online Ordering will be a game-changer. While you log orders received by phone or email, other customers can make orders online, with every detail moving seamlessly through the system, for production and delivery.
Stored in the system, there’s no need to ever re-key details, and repeating, editing, or cancelling an order is the work of a few seconds, rather than trawling through piles of paper. Clearly-labelled allergen and dietary information make it easy for your customers to order, safe in the knowledge that they will get what they want.
Client Management
Closer to your customers.
To get every order right you need to understand your customers. Spoonfed gives you a live feed of orders coming in, and access to detailed customer and menu performance data. Customer information - including multiple contacts, addresses and cost codes - is readily accessible online and in the back-office module. Be prompted with a note about customer preferences every time they order. Offer a tailored experience by creating menus specific to a single customer, and for additional flexibility there’s the option to override sales tax and minimum order values. And Integration with Mailchimp makes keeping in touch quick and easy
Calendar
Plan your way to better catering.
Get your colleagues on the same page with a shared calendar showing all orders, quotes and appointments, updated in the cloud. Filter by site or customer to show only the information you need and click through orders for more information or to easily confirm quotes.
With Spoonfed, you can foresee and plan for busy periods, with every order automatically fed through to the calendar. Appointments for client meetings or holidays are visible in advance, letting you plan ahead.
Order and Quote Management
Complete order control.
Spoonfed’s comprehensive order management module gives you easy access to every order - historic and current - with the option to repeat orders with a click. Online ordering is seamlessly integrated with the back office, where you can create orders from phone or email requests. However the order is made, the customer receives an automatic email confirmation, giving them confidence that the process was successful, and saving you time writing the message yourself.
Order information is transferred through the later stages of production, delivery and invoicing without any re-keying being necessary.
Quote management offers the same level of control, and each quote can be sent live with a click, making quotes easy to monitor and convenient to control, helping to raise your conversion rates. All orders and quotes are visible and accessible in the shared calendar, updated in the cloud.
Production Planning
Produce exactly what your customer wants, without waste.
Great catering delivery means getting every order right. But it also means getting it right first time, accommodating every customer preference, and never having to start from scratch because of an error
Spoonfed’s flexibility and automation allows you to create the production lists that you need, aggregating similar items so that they can be prepared at the same time, and ensuring that nothing is forgotten. And with special instructions about preferred ingredients or allergy information feeding through the system, there’s no need to worry about forgetting a customer’s preferences.
Delivery Scheduling
A to B, on time, every time.
Producing the perfect food is no good if you can’t deliver it to the right place at the right time. Whether it’s a short walk to an office around the corner, or a truck drop-off across town, Spoonfed helps you plan your resources so that delivery is achieved efficiently, reliably, and on time.
Special delivery instructions are stored from the first entry of an order, and carried through to the delivery person’s assignment sheet. Spoonfed stores and lets you modify who is being billed, who the order is being shipped to, and the pick-up time. That means that nothing gets forgotten on even the most complex journeys to multiple locations. Delivery sheets are produced at the click of a button, combining all the orders the delivery person will be responsible for, showing the times they need to arrive by, and any specific notes relating to the order.
Billing
Administration made easy.
Spoonfed takes the pain out of billing for you and your customers, who can pay immediately by card through a secure gateway, or add the order to their account, to be invoiced or cross-charged later. It’s easy to include multiple orders on one invoice, according to your customers’ requirements. Integration with popular accounting systems makes it simple to export information the way you need it. And Spoonfed lets you print and email invoices individually or in batches, taking the hassle out of the month-end tasks.
Invoicing and cross-charging is much simpler with Spoonfed. You just select a date period, create a file in seconds, and import it seamlessly into your accounts system. Looking at historic invoices is just as easy, with the ability to access past orders at any time.
Multi-Serve
A day’s food in a single order
When your customer is requesting multiple deliveries over the course of a single day, you want to make the process as easy as possible. The multi-serve functionality handles the entire order - breakfast, lunch, dinners, and beverages - with all the information stored in a single place, delivery is a piece of cake and invoicing is easy. With multi-serve, your best customers, or new ones organising an important conference event, can be sure that their trust in you is not misplaced.
Multi-Kitchen
Multiple Kitchens, for one customer
More kitchens can mean more stress. That’s not the case with Spoonfed. A mapping of delivery areas to kitchens enables Spoonfed to allocate all orders and delivery charges to the correct kitchen. You can use our software to maintain complete control of orders, quotes, production, delivery and invoicing, filtering each by kitchen. What’s more, delivery hours, kitchen opening times and menus can be specified by kitchen.
Spoonfed gives you complete control of your different sites, down to details like the time an order needs to leave the kitchen by. And you keep control of who can see all this information. By restricting user access you will ensure that your team only have access to the sites and information that they need.
API
Linking to other applications
Connecting with other software systems is at the heart of what we do. Spoonfed will manage your catering orders, effortlessly, but you may want to link it to your recipe costing or procurement system - or accounting solution.
Integrations foster more efficient operations and make your life easy.
We have a number of integrations available already including internet payment gateways, email marketing and accounting. And we’re adding to these all the time. Tell us what you’re looking for and we’ll do our utmost to help.
Case Studies
+1000% increase in corporate catering revenue
Testimonial: Increasing Revenue
Social Bite
- With an early focus on shops, there was no software to handle corporate orders
- Corporate deliveries were hectic, even for a small number of orders
- There were mistakes in the kitchen and a backlog of invoices
With Spoonfed
Social Bite’s operation has become significantly more efficient, with admin much easier and mistakes reduced. Alongside the convenience of ordering online, improved customer satisfaction and confidence have led to a huge increase in order numbers.
"Within the space of 6 months Spoonfed completely transformed our business - corporate catering has become our biggest revenue generator by far. To put figures on that, we increased our coporate catering revenue from £7,000 per month to over £70,000 per month and we still have a lot more room for growth - in fact, all we have to do is add more retail units in key cities, which will also act as a conduit for more corporate orders. It has been a remarkable year."
Resources
The Power of Knowing Your Customer
For catering companies looking to fully understand their clients, maximize the service they provide and gain an edge on their competitors, it’s important to make the most of the customer data they have at hand.
thepowerofknowingyourcustomer.pdf
216 kB
Capitalising on Drop-off Catering
Drop-off, or ‘corporate’ catering offers bakeries, sandwich retailers and restaurants an opportunity to enter a new market. It can provide significant additional revenue stream, without the need for any additional investment.
capatilisingondropoff.pdf
1286 kB
Adopt a Manufacturing Approach
By looking to the principles of consistency and efficiency employed by manufacturing companies, caterers can open up significant opportunities, reduce errors and maximise their business offering.
adoptamanufacturingapproach.pdf
581 kB
Helpful Tips for Winning More Corporate Catering Business
While the scale and opportunity for year-round repeat orders presented by offering corporate catering make it very attractive for any caterer, in such a crowded marketplace, it is vital that your pitch is well-presented and catches the potential client’s attention. There are several key ingredients to make your bid stand out.
helpfultips.pdf
6369 kB
FAQs
We know how much Spoonfed helps our customers, so there is no commitment beyond the end of the current month in our standard Terms and Conditions. Because why would you want to leave?! For larger customers, terms can be specifically tailored according to business requirements.
Yes. Hosted by one of the world's leading hosting providers, all Spoonfed data is as safe as it can possibly be with both a primary Data Centre and a Backup Centre in different locations. And of course you retain ownership of all your Standing, Customer and Order data. Please see our Privacy Policy for more information.
You pay for Spoonfed every month. The amount you pay depends on how much you use it, subject to a minimum monthly amount. Contact us for more information about pricing. At the end of each month, we analyze your usage and then bill you. Payment is collected by card, ACH transfer or Direct Debit 7 days after the month end. See Terms and Conditions for full details.
Just a computer (or tablet), an internet connection, and a printer. That's all. We advise running a fairly up to date browser to make sure you get the best from Spoonfed. As it's entirely web (or cloud) based, work from your business, home or anywhere you want.
