Food Service Management
Maintain control and offer the best service.
In Food Service Management and Contract Catering, processing hospitality orders can be very time consuming, and avoiding errors is a real challenge. Spoonfed turns it from a difficult distraction to a simple, fun, profitable task.
Hospitality made simple.
Clients can be won, lost or retained on quality of service as well as food. From experience, we know the challenges which face the industry and particularly the consequences of mistakes in hospitality catering.
Below are some of the ways that Spoonfed can revolutionize the way you work, and improve the service that you offer your clients, encouraging them to come back for more, so enhancing your client retention.
Put your client in control.
Reduce your own admin while giving your clients more control, by using Spoonfed’s Online Ordering. Branded the way you want it, to give clients a seamless journey, Online Ordering takes minutes to add to your own website. Clearly-labelled allergen and dietary information make it easy for them to order, safe in the knowledge that they will get what they want.
With multi-site functionality, orders are automatically allocated to the right location. It’s convenient too, as clients can take control by editing, canceling and repeating orders.
Let customers make their own choices
Orders for multiple people don’t have to be hard to organize. With Group Ordering you can send a link out to selected people and get them to make their own food and drink selections. They can choose their favourite menus, avoiding allergens, and you can prevent them spending too much or asking for items that aren’t available.
Closer to your customers.
To get every order right you need to understand your clients. Spoonfed gives you a live feed of orders coming in, and access to detailed customer and menu performance data. Customer information - including multiple contacts, addresses and cost codes - is readily accessible online and in the back of house module.
Be prompted with a note about customer preferences every time they order. Offer a tailored experience by creating menus specific to a single customer, and for additional flexibility there’s the option to override sales tax and minimum order values. And Integration with Mailchimp makes keeping in touch quick and easy.
Plan your way to better catering.
Get your colleagues on the same page with a shared calendar showing all orders, quotes and appointments. Filter by site or client to show only the information you need and click through into orders for more information or to easily confirm quotes.
With Spoonfed, you can foresee and plan for busy periods, with every order automatically fed through to the calendar. Appointments for client meetings or holidays are visible in advance, letting you plan ahead.
Order and Quote Management
Complete order control.
Spoonfed’s comprehensive order management module gives you easy access to every order - historic and current - with the option to repeat orders with a click. Online ordering is seamlessly integrated with back of house, allowing you to create orders from phone and email requests.
However the order is made, the client receives an automatic email confirmation, giving them confidence that the process was successful, and saving you time writing the message yourself.
Order information is transferred through the later stages of production, delivery and invoicing without any re-entering.
Quote management offers the same level of control, is easy to monitor, and help to raise your conversion rates. All orders and quotes are visible and accessible in the shared calendar.
Produce exactly what your customer wants, without waste.
Great catering delivery means getting every order right. But it also means getting it right first time, accommodating every customer preference, and never having to start from scratch because of an error.
Spoonfed’s flexibility and automation allows you to create the production lists that you need, aggregating similar items so that they can be prepared at the same time, and ensuring that nothing is forgotten. And with special instructions about preferred ingredients or allergy information flowing through the system, there’s no need to worry about forgetting a customer’s preferences.
A to B, on time, every time.
Producing the perfect food is no good if you can’t deliver it to the right place at the right time. Whether you're delivering on foot or by truck, Spoonfed helps you plan your resources so that delivery is achieved efficiently, reliably, and on time.
Administration made easy.
Spoonfed takes the pain out of billing for you and your clients, who can pay immediately by card through a secure gateway, or add the order to their account, to be invoiced or cross-charged later. It’s easy to include multiple orders on one invoice, according to your client’s requirements.
Integration with leading accounting systems makes it simple to export information the way you need it. Email invoices individually or in batches, taking the hassle out of the month-end tasks.
Multiple kitchens, for one client account.
In hospitality catering, more kitchens can mean more stress. That’s not the case with Spoonfed. A mapping of buildings or campuses to kitchens enables Spoonfed to allocate all orders and delivery charges to the correct kitchen.
You can use our software to maintain complete control of orders, quotes, production, delivery and invoicing, filtering each by kitchen. What’s more, delivery hours, kitchen opening times, users and even menus can be specified by kitchen.
A day's food in a single order.
When your client is requesting multiple deliveries over the course of a single day, you want to make the process as easy as possible. Allowing the allocation of times and other instructions to different menus and items in a single order speeds the process for your customer. With multi-serve, your best clients, or new ones organizing an important conference event, can be sure that their trust in you is not misplaced.
Linking to other applications.
Connecting with other software systems is at the heart of what we do. Spoonfed will manage your hospitality catering orders, effortlessly, but you may want to link it to your recipe costing or procurement system - or accounting solution.
Integrations foster more efficient operations and make your life easy.
We have a number of integrations available already including internet payment gateways, email marketing and accounting. And we’re adding to these all the time. Tell us what you’re looking for and we’ll do our utmost to help.
"Along came Spoonfed and solved all my problems."
Testimonial: Two Campuses
University contract, Elior, UK
- 2 Campuses
- 2 Kitchens
- Central catering administration
- Delivery hospitality for events and meetings
“Along came Spoonfed and solved all my problems. One simple input, with edits if required — and all the outputs we needed — allowing us to concentrate on service and delivery.
The team from Spoonfed has been amazing — development requests dealt with promptly and efficiently, with proactive customer service. Spoonfed is a great system and I would not hesitate to recommend both the system and the company.”
"Spoonfed gives us a professional edge now..."
Testimonial: Professional Edge
Defence Contract, Elior, UK
- Lacked an all-in-one system to manage hospitality catering
- Needed a trustworthy ordering system that clients had confidence in
- Wanted a consistent experience for clients, with branded online ordering
“Our new online hospitality ordering system has been a real game changer. It has made and will continue to make a huge difference to the way we sell and administer our hospitality business. The team at Spoonfed were professional, patient, and unbelievably helpful to get us to where we needed to be with the website and setting the parameters.
It's early days, only a few weeks in, but Spoonfed gives us a professional edge now – the website looks great; it’s personalised, it works and it upsells for us. The support we receive is also top drawer – helpful, insightful and immediate.
Adopt a Manufacturing Approach
By looking to the principles of consistency and efficiency employed by manufacturing companies, caterers can open up significant opportunities, reduce errors and maximise their business offering.
Helpful Tips for Winning More Corporate Catering Business
While the scale and opportunity for year-round repeat orders presented by offering corporate catering make it very attractive for any caterer, in such a crowded marketplace, it is vital that your pitch is well-presented and catches the potential client’s attention. There are several key ingredients to make your bid stand out.
The Power of Knowing Your Customer
For catering companies looking to fully understand their clients, maximize the service they provide and gain an edge on their competitors, it’s important to make the most of the customer data they have at hand.
We know how much Spoonfed helps our customers, so there is no commitment beyond the end of the current month in our standard Terms and Conditions. Because why would you want to leave?! For larger customers, terms can be specifically tailored according to business requirements.
You pay for Spoonfed every month. The amount you pay depends on how much you use it, subject to a minimum monthly amount. Contact us for more information about pricing. At the end of each month, we analyze your usage and then bill you. Payment is collected by card, ACH transfer or Direct Debit 7 days after the month end. See Terms and Conditions for full details.
Just a computer (or tablet), an internet connection, and a printer. That's all. We advise running a fairly up to date browser to make sure you get the best from Spoonfed. As it's entirely web (or cloud) based, work from your business, home or anywhere you want.