Solutions

Social Enterprise Caterers

You're doing good work. We'll help you do better. 
Whether you are struggling with corporate catering or considering trying it out, we can help you do it right. In Social Enterprise Catering, the amount of good that you can do is limited by how smart your business practices are. We’ll help you increase your efficiency, see better results and promote your cause.

 

Features

Spoonfed Overview

Catering made simple.
From experience, we know the challenges that you face in the industry and the need for a simple solution that lets you manage everything from one place. We built Spoonfed to achieve this, and are now sharing it with other caterers, helping them to improve their efficiency.

Below are some of the ways that our software will revolutionise the way you work, and improve the service that you offer your customers, encouraging them to keep coming back to you for their corporate catering orders.

 

Online Ordering

Put your client in control.
Reduce your own admin while giving your customers more control, by using Spoonfed’s Online Ordering. If you’ve ever felt too busy to answer the phone and worried that it was a customer who might not call back, Online Ordering will be a game-changer. While you log orders received by phone or email, other customers can make orders online, with every detail moving seamlessly through the system, for production and delivery.

There’s no need to ever re-enter details, and repeating, editing, or cancelling an order is the work of a few seconds, rather than digging through piles of paper. Clearly-labelled allergen and dietary information make it easy for your customers to order, safe in the knowledge that they will get what they want.

 

Client Management

Closer to your customers.
To get every order right you need to understand your customers. Spoonfed gives you a live feed of orders coming in, and access to detailed customer and menu performance data. Customer information - including multiple contacts, addresses and cost codes - is readily accessible online and in the back-office module. Be prompted with a note about customer preferences every time they order.

Offer a tailored experience by creating menus specific to a single customer, and for additional flexibility there’s the option to override sales tax and minimum order values. And Integration with Mailchimp makes keeping in touch quick and easy.

 

Calendar

Plan your way to better catering.
Get your colleagues on the same page with a shared calendar showing all orders, quotes and appointments, updated in the cloud. Filter by site or customer to show only the information you need and click through orders for more information or to easily confirm quotes.

With Spoonfed, you can anticipate and plan for busy periods, with every order automatically fed through to the calendar. Appointments for important events or holidays are visible in advance, letting you plan ahead.

 

Order and Quote Management

Complete order control.
Spoonfed’s comprehensive order management module gives you easy access to every order - historic and current - with the option to repeat orders. Online ordering is seamlessly integrated with the back office, where you can create orders from phone or email requests. However the order is placed, the customer receives an automatic email confirmation, giving them confidence that the process was successful, and saving you time writing the message yourself.

Order information is transferred through the later stages of production, delivery and invoicing without any re-entering being necessary.

Quote management offers the same level of control, and each quote can be sent live with a click, making quotes easy to monitor and convenient to control, helping to raise your conversion rates. All orders and quotes are visible and accessible in the shared calendar, updated in the cloud.

 

Production Planning

Produce exactly what your customer wants, without waste.
Great catering delivery means getting every order right. But it also means getting it right first time, accommodating every customer preference, and never having to start from scratch because of an error.

Spoonfed’s flexibility and automation allows you to create the production lists that you need, aggregating similar items so that they can be prepared at the same time, and ensuring that nothing is forgotten. And with special instructions about preferred ingredients or allergy information feeding through the system, there’s no need to worry about forgetting a customer’s preferences.

 

Delivery Scheduling

A to B, on time, every time.
Producing the perfect food is no good if you can’t deliver it to the right place at the right time. Whether you’re walking the order down the street or loading up a van, Spoonfed helps you plan your resources so that delivery is achieved efficiently, reliably, and on time.

Special delivery instructions are stored from the first entry of an order, and carried through to the delivery person’s assignment sheet. That means that nothing gets forgotten on even the most complex journeys to multiple locations. Delivery sheets are produced at the click of a button, combining all the orders the delivery person will be responsible for, showing the times they need to arrive by, and any specific notes relating to the order.

 

Billing

Administration made easy.
Spoonfed takes the pain out of billing for you and your customers, who can pay immediately by card through a secure gateway, or add the order to their account, to be invoiced later. You can include multiple orders on one invoice, according to your customer’s requirements.

Integration with popular accounting systems makes it simple to export information the way you need it. And Spoonfed lets you print and email invoices individually or in batches, taking the hassle out of the month-end tasks. Looking at historic invoices is just as easy, with the ability to access past orders at any time.

 

Multi-Serve

A day's food in a single order.
When your customer is requesting multiple deliveries over the course of a single day, you want to make the process as easy as possible. The multi-serve functionality handles the entire order - breakfast, lunch, dinners, and beverages - with all the information stored in a single place, delivery and invoicing are a piece of cake.

With multi-serve, your best customers, or new ones organising an important conference event, can be sure that their trust in you is not misplaced.

Multi-Store

Multiple stores or restaurants.
If you operate more than one store, more sites can mean more stress. That’s not the case with Spoonfed. A mapping of delivery areas to stores enables Spoonfed to allocate all orders and delivery charges to the correct location. You can use our software to maintain complete control of orders, quotes, production, delivery and invoicing, filtering each by store. What’s more, delivery hours, kitchen opening times and even menus can be specified by site.

And you keep control of who can see all this information. By restricting user access you will ensure that your team only have access to the sites and information that they need.

 

API

Linking to other applications.
Connecting with other software systems is at the heart of what we do. Spoonfed will manage your catering orders, effortlessly, but you may want to link it to your recipe costing or procurement system - or accounting solution.  

Integrations foster more efficient operations and make your life easy.

We have a number of integrations available already including internet payment gateways, email marketing and accounting but are adding to these all the time. Tell us what you’re looking for and we’ll do our utmost to help.

 

Case Studies

Resources

Capitalising on drop-off catering

Drop-off, or ‘corporate’ catering offers bakeries, sandwich retailers and restaurants an opportunity to enter a new market. It can provide significant additional revenue stream, without the need for any additional investment.

 

capatilisingondropoff.pdf

1286 kb

Adopt a manufacturing approach

By looking to the principles of consistency and efficiency employed by manufacturing companies, caterers can open up significant opportunities, reduce errors and maximise their business offering.

adoptamanufacturingapproach.pdf

582 kb

Helpful tips for winning more corporate catering business

While the scale and opportunity for year-round repeat orders presented by offering corporate catering make it very attractive for any caterer, in such a crowded marketplace, it is vital that your pitch is well-presented and catches the potential client’s attention. There are several key ingredients to make your bid stand out.

helpfultips.pdf

6369 kb

The power of knowing your customer

For catering companies looking to fully understand their clients, maximize the service they provide and gain an edge on their competitors, it’s important to make the most of the customer data they have at hand.

 

thepowerofknowingyourcustomer.pdf

217 kb

FAQs

How long am I tied in for?

We know how much Spoonfed helps our customers, so there is no commitment beyond the end of the current month in our standard Terms and Conditions. Because why would you want to leave?! For larger customers, terms can be specifically tailored according to business requirements.

Is my data safe?

Yes. Hosted by one of the world’s leading hosting providers, all Spoonfed data is as safe as it can possibly be with both a primary Data Centre and a Backup Centre in different locations. And of course you retain ownership of all your Standing, Customer and Order data. Please see our Privacy Policy for more information.

How do I pay for Spoonfed?

You pay for Spoonfed every month. The amount you pay depends on how much you use it, subject to a minimum monthly amount. Please see the Pricing page for details. At the end of each month, we analyze your usage and then bill you. Payment is collected by card, ACH transfer or Direct Debit 7 days after the month end. See Terms and Conditions for full details.

What equipment do I need to use Spoonfed?

Just a computer (or tablet), an internet connection, and a printer. That's all. We advise running a fairly up to date browser to make sure you get the best from Spoonfed. As it’s entirely web (or cloud) based, work from your business, home or anywhere you want.

Pricing

Select currency

Basic

Single Site

Per month cost

£39

$53

Single Site Cost

Per order charge

£0.39

$0.53

Multiple Sites

Additional charge per site

n/a

n/a

Features

  • Customer online ordering
  • Customer management
  • Menu creation
  • Order management
  • Credit card payment integration
  • Modifiers

Standard

best value

Single Site

Per month cost

£47

$64

Single Site Cost

Per order charge of

£0.47

$0.64

Multiple Sites

Additional charge per site

£39

$53

Include Basic features plus...

  • Production reporting
  • Quote management
  • Delivery planning
  • Business reporting

Pro

Single Site

Per month cost

£63

$85

Single Site Cost

Per order charge

£0.55

$0.75

Multiple Sites

Additional charge per site

£39

$53

Includes Standard features plus...

  • Custom order fields
  • Customer analysis fields
  • Accounting integrations
  • Email marketing integration
  • Invoicing

Interested? We'd love to talk.

Contact us