Leadership

Top 10 Signs You Need A Catering Management System...

Jan 25

by Spoonfed Blog

1. You spend the majority of your day doing repetitive tasks…


How many times have you had to stay late at the office; sending order confirmations, pulling together invoices, inputting orders on to a spreadsheet, etc. Many hours a week can be spent slogging through these tasks, wasting precious time that could be spent of more important things. They have to be done, but could be easily automated.

2. You find yourself rewriting notes over and over and over again…


An order comes in over the phone, you give them a quote and write it down, they confirm its okay, you scribble it down the order, compose an email to confirm, you rewrite it for the kitchen with the special no-mayo request, you note it down for your driver with the floor and room its too be delivered to and then write it down for invoicing later. Seems a bit silly doesn’t it? Especially when you could put it into a system and that’s it.

3. Off the top of your head you couldn’t name your top 10 customers. Go on, try it…


Crucial, simple business knowledge that you really need to know. These people are your bread and butter and need to be treated as like kings & queens. By systemizing your workload this information is easy to find and action.

4. You get panicked when your receive emails from customers saying, “Just the same as last week, please”…


Oops! What did they order again?! You’re now relying on your memory to remember what they ordered, how many for, at what time was it delivered, etc. If you process orders through a system, all that information can be looked up and simply repeated. Saving hours per week but also maintaining great customer relations.
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5. You process all your orders over the phone or through email…


As well as being time consuming, customers want to be able to order online; they take control and don’t need to jump through hoops to get what they want. It also takes even more out of our workload. Why wouldn’t you have an online ordering system?

6. Your main marketing tool is word of mouth…


You rely on people coming across your website, liking a Facebook page that’s hasn’t had an update in 6 months or a recommendation between two offices. Chances are slim you have to admit. With a system you have customer details to send updates to. With the new found time on your hands you can focus your efforts on growing sales through promotions, e-marketing, tele-sales.

7. Your different locations have different ways of working…


If you have more than one location in your business, uniforming the ways in which they work naturally can be challenging. Centralizing and systemizing the workload, through one system is the best solution. You maintain control, confusion becomes minimal and your business follows a single code.

8. You find it hard to track mistakes and who made them…


A customer complains, an unfortunate inevitability. But what you do with that information defines how that customer and future customers will regard you. It’s hard to track down mistakes if you’re doing everything in your own head. With a system in place you can find out the location of the problem and solve it and then that mistake shouldn’t happen again.

9. You’re never off the phone…


To customers, the kitchen, your drivers… A large phone bill is the least of your worries. The time you’re taking to make those calls could be better spent doing other things and a system would lessen the need for them massively.

10. You have fallen out of love with food…


A sad fact perhaps, but the reason you started this business or got involved was because you believed that you could bring amazing food to people and allow them to enjoy the fruits of your labour. If you don’t enjoy doing what you’re doing because you never have time to be the kitchen, because your neck high in invoices and email quotes, its going to be hard to get back. Systemizing your workload can allow you to get back involved and begin to discover the reason you started it all in the first place.

This is an excerpt blog from our Buzzfeed page. Click here to read the full article. Please like, share and comment.
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